You can trust us to handle your information with care and respect.
Travel HQ (THQ) complies with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is information about an identifiable individual (a natural person). We only collect personal information where this is necessary to carry out our business.
This policy sets out how we will collect, use, store, disclose and protect your personal information. This may be collected in person, via www.travelhq.co.nz, email, social media, over the phone or through other channels. We also explain your rights to access and correct your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Changes to this policy
We may update this privacy statement from time to time, for example to reflect changes to the Privacy Act, so check back to see what might have changed.
This policy was last updated in January 2021.
The information we collect
your contact details, including address and location, email address or phone number
date of birth
drivers licence details
credit card information
any other information we may require and you choose to provide us to do business with you
we may collect sensitive information when you provide us with your meal preferences and confirm certain travel preferences
While you do not have to provide us with some of the information that we may request, this may mean that our services may not perform as well as they should, or that we may not be able to provide some parts of our services to you.
How do we use your personal information
We will only use the personal information you provide to us for the purposes of delivering the services you have requested (such as booking your travel) or carrying out our lawful functions.
verify your identity
Provide services to you ie travel booking
provide you with travel documentation
market our services to you, including contacting you electronically (e.g. by email )
respond to communication from you, including enquiries or a complaint
publish on our websites (e.g. comments on pages) with your permission
improve our website and the delivery of our online services
bill you and collect money that you owe us, including authorising and processing credit card transactions
protect and/or enforce our legal rights and interests, including defending any claim
respond to lawful requests by public authorities, including to comply with law enforcement requirements, or for any other purpose authorised by you or applicable law.
We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
Disclosing your personal information
We may disclose your personal information to:
any business that supports and delivers our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide our websites, products or services or that we use to process payments
a credit reference agency for the purpose of credit checking you
professional advisers e.g. accountants, lawyers or auditors
a person who can require us to supply your personal information (e.g. a law enforcement agency or regulatory authority)
any other person with your consent
any other company in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition
any other person authorised by applicable law.